Returns & Exchanges
giftback.com is happy to replace a gift with another selection, issue a gift certificate or refund the credit card used for its purchase. Please note: Monogrammed and personalized gifts may not be returned unless they are damaged. Flowers cannot be accepted for return after 7 days and plants cannot be accepted for return after 30 days. Additionally, we are only able to refund 90% of your purchase price to your credit card as your 10% contribution to the charity has already been made.
To return or exchange an item, please obtain a gift return (GR) number by calling Customer Service, toll-free 1-888-576-GIFT, 8AM – 8PM eastern, Monday through Friday.
Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake and food items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
giftack.com Guarantee
At giftback.com, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you or your gift recipient are not completely satisfied with your gift, we'll exchange it or refund the credit card used for purchase.
Charitable Partners
All organizations listed on giftback.com are registered nonprofits with the IRS or are eligible for tax-deductible donations according to U.S. law. Giftback.com reserves the right to include or exclude any organization. Giftback.com will remove organizations that request to be dropped from the Giftback database. If money has already been designated for an organization requesting to be removed, that money will be sent to the organization regardless of the amount.
A listing of an organization by giftback.com does not imply affiliation or endorsement by the charities, organizations, or causes which our customers can choose to support through giftback.com. Unless explicitly stated otherwise, these organizations do not endorse the use of giftback.com. Giftback.com also does not endorse any particular organizations. The weekly feature charity position offers additional information regarding that organization and does not reflect a specific endorsement by giftback.com. Privacy Policy
Giftback.com
shares your concerns about the protection of your personal information
online. This Privacy Policy (“Policy”) describes our practices regarding
the collection and use of information through our website, located at
www.GiftBack.com.com (the “Site”). By using the Site or obtaining any
product or service through this Site, you agree the collection of use of
information as set forth in this Policy. If you do not agree to this
Policy, please do not use the Site.We
may from time to time update this Policy. We will notify you of changes
to the Policy by posting the updated Policy on this page. We ask that
you bookmark and periodically review this page to ensure continuing
familiarity with the most current version of the Policy. You can
determine when this Policy was last revised by checking the “Effective
Date of Current Policy” legend at the top of the Policy.
What information we collect
GiftBack.com collects two types of information during your visits to our Site. First,
we collect non-personally identifiable information. When visitors come
to our Site, we collect and aggregate information indicating, among
other things, which pages of the Site were visited, the order in which
they were visited and which links were “clicked.” Collecting such
information involves logging the IP addresses, operating system and
browser software used by each visitor to the Site. Although such
information is not personally identifiable, it may be possible to
determine from an IP address a visitor’s Internet Service Provider and
the geographic location of the visitor’s point of connectivity.We
also use “cookies” and other tracking technologies to collect
non-personally identifiable information regarding you. Cookies are
alphanumeric identifiers that we transfer to your computer's hard drive
through your Web browser. Cookies make it possible for us to recognize
your browser when you visit our Site. By doing this, we can personalize
your return visits and save you time during checkout. Your browser must
be set to accept cookies in order for you to enjoy the benefits of being
a registered user of the Site.Second, we collect personally identifiable information. In general, our Site uses an order form,
a registration form and a catalog request form so that you can request
information, products and services from us. These forms require that you
provide us with personally identifiable information (such as your name,
email address, physical address, telephone number, and credit card
number).Further,
where you use the Site to purchase a product or service as a gift or
use our gift reminder service, we will collect from you personally
identifiable information regarding the gift recipient or potential gift
recipient.
How we use collected information
Please take some time to familiarize yourself
with the different ways that GiftBack.com uses the information that we
gather. Keep in mind that, while we encourage all third parties involved
in running our business to adhere to our policies regarding the privacy
of our visitors and to otherwise handle personally identifiable
information in a responsible manner, we cannot and do not assume any
responsibility for any actions or omissions of third parties, including
the manner in which they use information received either from
GiftBack.com or independently.
GiftBack.com
uses non-personally identifiable information, such as your IP address
and the pages that you visit on our Site, to help diagnose problems with
our servers and to administer our Site and improve Site-related
services and features. Your IP address and other non-personally
identifiable information also may be used to gather broad demographic
information and to recognize customer traffic patterns and Site usage
trends. This information aids us in merchandising and in developing the
design and layout of the Site.We
also may share aggregated statistical data and other non-personally
identifiable information with our current and potential business
partners, and with our service providers.
GiftBack.com
uses personally identifiable information collected from you to complete
transactions initiated by you (such as the sale and delivery of
products and services). Your personally identifiable information is also
used to get in touch with you when necessary. We may also use
personally identifiable information to contact you to make sure you are
satisfied with our goods and services or to find out how we can serve
you better. Further, we may use personally identifiable information to
conduct in-depth marketing research regarding our customers and
potential customers. Financial information (credit card numbers, credit
card expiration dates, billing address, and so forth) is used to bill
you for products and services.You
may, from time to time, receive information from us regarding new
features, new products and services and special offers we think you'll
find valuable. Also, while we won't share your email address with other
companies, we may rent, sell or exchange your mailing address and
information about your transactions with businesses that we believe to
be reputable and that can provide you with offers and information that
we think will be of interest to you. If you'd like to opt out of
receiving future mailings from GiftBack.com, or if you would like to opt
out of GiftBack.com providing your mailing address to third parties,
please follow the procedure outlined in the Choice/Opt-out section
below.GiftBack.com
also may use your personally identifiable information to “pre-populate”
forms that are used by the Site to facilitate transactions with us.Other types of use by us of personally identifiable information are discussed below.
As
noted above, we collect personally identifiable information regarding
gift recipients and people to whom you may wish to give gifts in the
future. This is done in order to accommodate proper gift delivery to
such recipients and remind you of upcoming gift-giving occasions. We do
not sell or rent any personally identifiable information that you
provide to us regarding such persons, but gift recipients may, from time
to time, receive offers from us regarding new features, new products
and services and special offers we think they will find of interest.
Also we may send marketing offers to gift recipients on behalf of
ourselves and our business partners. In connection with such offers, we
allow gift recipients to opt out of receiving future marketing-related
mailings from us.
We
work with third parties who provide services, including but not limited
to website hosting, order processing and fulfillment, credit card
clearance, e-commerce affiliation, data analysis, emailing and other
services of an administrative nature. Personally identifiable
information, including financial information, is shared with such third
parties for the purpose of providing such services. Further,
we may use selected reputable third parties for marketing, targeting
and analysis purposes. Some of these third parties may be given access
to some, or all, of the information that you provide to us and may use
cookies or other tracking technologies in connection with providing
their services. To the extent that we provide your personally
identifiable information to such third parties, we seek to restrict
their ability to use such information for their own marketing purposes;
however, we cannot be responsible for the privacy policies or practices
of such third parties.
Opt/Out
We
do not disclose an individual customer's personally identifiable
information to third parties for third-party direct marketing purposes
if we have received and processed a request from that customer not to
have his or her personal information shared for this purpose. You may
submit this type of opt-out request by email. In addition, we also allow
you to decide whether you want to receive further marketing information
from us. If you do not want GiftBack.com to send to you announcements
or special offers by email, please email us at remove@GiftBack.com with "Remove" in the subject line. Please allow up to two weeks for your request to be processed.
Online SurveysGiftBack.com
sometimes administers online surveys in connection with the Site in
which we ask you for demographic information and opinions. We do not ask
you for personally identifiable information as part of a survey. We use
the collected survey data on an aggregated basis to better understand
the needs of all of our customers.
Non – Marketing issuesGiftBack.com
may send to you periodic announcements regarding status updates,
service changes concerning the Site and other administrative matters. Subject
to applicable law, we reserve the right to release information
concerning any Site visitor where such visitor is believed to be in
violation of his or her obligations to us, is partaking (or is suspected
of partaking) in any illegal activity, in response to civil subpoenas
and discovery requests, to protect the interests of GiftBack.com, our
customers or others, and as otherwise permitted or required by law.
Third Party WebsitesEmails
from GiftBack.com or its business partners, and the Site itself, may
contain links to other Internet websites, including sites that may or
may not be owned or operated by GiftBack.com. Unless otherwise
explicitly stated, we are not responsible for the privacy practices or
the content of such websites, including such sites’ use of any
information (such as IP number, browser type or operating system)
collected when email recipients or Site visitors click through links to
those sites. If you visit such websites, we encourage you to become
familiar with the privacy practices of the sites.
How your information is storedGiftBack.com
seeks to use reasonable security measures to help protect against the
loss, misuse and alteration of personally identifiable information that
is under our control. Unfortunately, no security system, or system of
transmitting data over the Internet, can be guaranteed to be 100%
secure. As a result of the foregoing, while we seek to protect your
personally identifiable information, we cannot guarantee the security of
our servers, the means by which information is transmitted between your
computer and GiftBack.com's servers, or any
information provided to us or to any third party through or in
connection with the Site. You provide all such information at your own
risk.
How to update your personnel informationIf
you have signed up for an account with GiftBack.com, you may update
your mailing address, email address, name changes or telephone number by
visiting our Site at www.GiftBack.com and clicking on “my account” at
the top of the page. This will take you to our Customer Service page,
where you can log into your account to review and update your personal
information.
ContactingIf
you have any questions about this Policy, the data collection and usage
practices of this Site, or your dealings with this Site, or if you wish
to report a violation of this Policy, please contact: Customer Service at customerservice@giftback.com
Quality Customer Service
GiftBack.com
is committed to quality customer experience. We are constantly
reviewing your feedback to improve and enhance your shopping experience.
You can tell us what you think by sending us an email or contacting our
customer care department toll-free at 1-888-576-GIFT (4438).
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